ASI Rating

Category	Rating	Number of Reports	Number of Transactions
Overall Satisfaction	4.8	7	48
Production Quality	4.8	7	56
Communication	4.9	7	56
Delivery	4.7	7	56
Problem Resolution	4.8	6	54
Imprinting/Personalization	4.8	7	56

The Hero-Up beanies have been a HUGE hit! They looked great. Thank you for your help. Not only did your team make it happen, the order arrived a week earlier than anticipated. After a year of constant chaos with jobs in general, this was the first EASY project I’ve had in a long time.
- Robin M.

Wanted to send a quick note and tell you how impressed we are with Steve! We have always loved working with him, and have never had a CSR person respond to emails so quickly and be so helpful, it is really refreshing
- Emily N.

I wish all my vendors were as good as you guys.
- Scott H.

I just wanted to let you know that we received the patches this morning safe and sound. Thank you SO much for all you work to make this happen for my customer. You were so wonderful to work with and we will certainly be using HPI Emblem in the future. Have a wonderful Fourth of July holiday!
- Jenny H.

Thank you for being so observant. I wish all of our other suppliers were half as good to work with as you all are at HPI.
- Vanessa H.

I think your company is wonderful! Customer Service and quality of product.
- Robbin L.

Thank you for your email. We have had the pleasure of working on two recent orders with you. Your paperwork (by email) was quick, very detailed and accurate. You shipped when you said the product would ship. Thank you for your professionalism. Any future emblem orders that we acquire will certainly be headed in your direction.
- Bob S.

Love the website, very easy to use. Thank you for your help
- Mark.

Once again I will say that you folks are the very best, the recent patch "Treasures of Scouting" is absolutely beautiful. I knew that we had a problem with the plant closing for the New Year holiday and you had to change factories, but I must say this is one of the finest digitizing/embroidery jobs I have seen in a good while. Please pass my "thanks" to all that made this possible. It is a blessing being partnered with HPI. Take care.
- Jerry.

That was beautiful!! I love that new e-mail to my client thing!! Thank you for your excellent customer service!
- Michelle.

Thanks Leslie! That end user friendly quote system is so cool.
- Kim.

This was my first trip to the website today - awesome! Absolutely beautiful as well as functional and operational. Great job!
- Karen K.

The patches all looked great and we appreciate the great customer service! Great online proofs and pricing as well. We will definitely think of you first for patches! Thanks again!
- Linda L.

This has been a great experience working with your company. You are a very professional company. The paper work was perfect right down to the electronic shipping information with the tracking and the packing slip. I can not wait to do another order with your company. Kind Regards.
- Phil S.

You guys have over performed again! I just received an email shipping acknowledgement for our PO which left a week before expected. I look forward to seeing the patches when they arrive. Thank you again for all your help!
- Nate B.

Thank you very much. FYI - the orders I have placed with you have come on time and look great! I appreciate the good work and will continue to order in the future.
- Kathy A.

I love this new quote system!!
- Shawn S.

Glad to see everything is working out so far. Your emblem process has been well received at this end. Keep up the good service and you will see much more business down the road.
- Mike.

I do want you to know, though, that I appreciate how y•all do business and we are very impressed with you here. I will never take a patch project anywhere else but your company again. Thanks again.
- Christy S.

You guys have FAST service...Makes my job a lot easier. Thanks again!
- Gail P.

We received everything fine and shipped our order out complete today. Thank you for the speedy service. Be sure to also thank your staff for us.
- Charles V.

Thank you for getting the recent orders of patches done on time. We will not hesitate to use your company for future patch needs. Thank you.
- Chris A.

Another thing I wanted to mention is how impressed I have been dealing with your company. Your shipping clerk actually took the time to answer my seemingly trivial questions not on one but on three different emails. He responded quickly and with very helpful information. Your Customer Service rep took the time to help me get over my learning curve on how things work at your company. This was my first order and I am typically a pain anyways but he helped me through it. I know my order is no big deal to your company but you would not have known it by the quick response and helpful information the people I dealt with provided me. Thank them for me.
- Louis P.

That is one heck of a sweet online system you have!
- Mark A.

I will say that my first impression was fabulous!! You were fantastic and your quote and ordering process is by far the best -- very up to date technically! Thanks again!
- Kimberly

I am about to quote another job as soon as we have the artwork proofed. It will be for a large back of Jacket Patch. & the potential for many more orders. I like your work and your follow up and great customer service. I wish we had more vendors I felt like that about. Thank you!
- Brandon E.

I was not here when the patches arrived yesterday afternoon. Just wanted you and the rest of the team to know we are very pleased -- yours look better than the original.
- Debby H.

I do want to tell you how impressed I was with your service and particularly your follow up on this. I just used your online quote customization feature, and found it easy to use and very professional. Thank you for everything!
- Bill E.

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